Department: Technical Services

Reports to: Technical Services Supervisor

Job Ref: DCSHT020425

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Job Overview

The Smart Hands Technician plays a crucial role in maintaining the efficient and reliable operation of the Data Centre infrastructure. This position involves providing on-site technical support and remote hands services to ensure optimal performance and availability of servers, networking equipment and related systems within the Data Centre.

 

Key Responsibilities

 

• Hardware Maintenance and Troubleshooting

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- Perform hardware installation and maintenance tasks on servers, storage devices, switches, routers and other Data Centre equipment

- Troubleshoot and resolve issues promptly to minimise downtime and disruptions

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• Remote Hands Support

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- Respond to remote requests from customers, Data Centre staff or remote IT teams to perform tasks such as rebooting servers, swapping out components and connecting/disconnecting cables

- Respond to alerts and incidents, taking corrective actions as necessary

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• Rack and Stack

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- Install, cable and organise equipment within server racks, ensuring proper power and network connectivity

- Ensure compliance with industry standards and regulations related to Data Centre operations

 

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• Documentation and Reporting

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- Update and maintain detailed documentation of all activities, including work orders, incident reports and equipment configuration

- Maintain accurate records of equipment inventory, including serial numbers, specifications and locations

- Generate regular reports on equipment performance and maintenance tasks

 

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• Procurement & Inventory Oversight

 

- Manage the procurement and availability of spare parts, stationery, consumables and uniforms for operations teams.

- Maintain an updated inventory tracking system to avoid shortages or excess stock.

- Coordinate with suppliers to ensure timely delivery of operational materials.

 

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• Security and Access Control

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- Assist in maintaining the security of the Data Centre following established protocols and procedures

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•  Vendor and Supplier Coordination

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- Collaborate with external vendors and contractors for equipment servicing, repairs and installations

- Assist in managing vendor relationships and procurement of necessary parts and supplies

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•  Environmental Management

- Monitor environmental conditions, including temperature and humidity, and take actions to maintain optimal conditions within the Data Centre

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• Support for Change Management

 

- Assist in implementing changes in the Data Centre environment, such as equipment upgrades or expansions
- Ensure changes are executed smoothly with minimal impact on operations

 

• Emergency Response

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- Be part of the emergency response team and assist in addressing critical incidents or outages

- Follow established disaster recovery and Business Continuity Plans

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Qualifications & Skills

 

Education & Experience:

 

• High school diploma or equivalent; associate or bachelor's degree in a related field is a plu

• At least 3-5 years of experience in Data Centre operations, maintenance, or a similar technical rol

• Strong technical skills and knowledge of Knowledge of server hardware, networking and Data Centre infrastructure

• Proficiency in using monitoring and diagnostic tool

• Ability to work effectively in a team and communicate technical information clearly

• Basic knowledge of security and compliance standards in the Data Centre industry

• Strong problem-solving and troubleshooting abilities

• Adaptability to work in a dynamic and fast-paced environment

• Adaptability to work in a dynamic and fast-paced environment

• Attention to detail and a commitment to maintaining a clean and organised Data Centre 

• Familiarity with Change Management processes and Emergency Response procedures